You’ve Flooded Your Apartment
My name is James Mansfield, and this is building in Manhattan.
You’ve just flooded your apartment.
A loss like this can be very traumatic.
Do you have mold?
Are you going to have to move out?
I’m going to tell you an extreme story about a project and a claim that we did that’s very similar to this.
Our client gave us a call. Luckily, I’ve been doing this for about 18 years. I’m very familiar with the insurance process. I went to look at the loss.
There were two inches of water on the floor. The wallpaper was peeling down the wall and mold was growing up from the baseboard.
And we literally splashed through the apartment.
The first thing to do – we called the broker and put the insurance company on notice, the insurance company sent out the adjuster and the construction consultant.
We were there so that we could set the baseline for the size of the claim.
This is very important.
Now while this was happening, we had a team of real estate agents who were helping the client find short term accommodation.
The moving company was inventorying the space and getting ready to move everything out.
And ultimately our construction team went in and six and a half months later, the project was back in its pre disaster condition.
The settlement was paid out by the insurance company and this situation went from a very dramatic and very traumatic experience to ultimately – an inconvenience.
You have one shot at this, a good general contractor will have the right team in place that will take you through the process and put your home back together as if nothing had ever happened.