HAVE QUESTIONS
ABOUT YOUR
INSURANCE
CLAIM?

WE HAVE ANSWERS.

Having dealt with Insurance Claims for 20 years, we understand how stressful it can be. Our team can handle anything and guide you through the process. 

We take a YOU-centered approach to ensure we can rebuild your home or business to your precise level of expectation. Our primary work is with luxury homes. Contact us to discuss your situation.

The goal is to get you back into your home as soon as possible. Once you discover damage, get professional advice immediately.

Ideally, your first call should be to your insurance broker, who will alert your carrier (insurance company) to the claim and talk you through the process, your coverage limits, and the first steps.

Your insurance broker is here to help you. Brokers earn part of your premium each year to be available to answer all your questions. If they don’t, can’t, or won’t help, escalate this through your brokerage until you get what you need.

Second, your next call should be to a reputable construction company with extensive claims experience. West Village GC can help you with:

  • Finding an independent public adjuster
  • Sourcing a remediation company to handle the initial damage 
  • Moving and temperature-controlled storage
    • Full photographic inventory of all your belongings so everything goes back exactly where it belongs
    • Specialist art and piano handling
  • Recommending reputable short-term rental and real-estate experts
  • Providing construction estimation and negotiations with the insurance company.

These claims are not like minor car accidents; they can be complex, worth multiple six-figures, and protracted if not handled properly from the beginning. 

There will likely be: 

  • Moving and storage expenses
  • Accommodation bills while you are out of your home
  • Mold remediation
  • State-mandated mold testing and reporting
  • Complex estimating and pricing requirements
  • Insurance appointed construction consultants 
  • Subrogation of claims between parties.

First, call your broker and ask what your policy limits are for accommodation. Your insurance company will likely have an accommodation limit on your policy. Ask your insurance agent what this is. Most insurance companies will rehouse you in similar accommodation for your claim’s duration. 

We can help you understand how to approach this and what is reasonable to expect. We also have a team of realtors that specialize in dealing with short-term rentals. They will find something comparable to your apartment in a part of the country that you would like to live in for the duration of the claim.

Having a team in your corner who deeply understands how the insurance industry works will help your claim run very smoothly and house you in comfortable accommodation. Therefore, a dramatic, traumatic experience quickly becomes a mere inconvenience.

There are many moving companies – some are great, and others are not so great. Choosing a good moving company is essential – your policy will cover these costs. 

Do go with the cheapest moving company. Your home should be photographed and inventoried by the moving company before moving –this ensures every item is returned undamaged to its exact location. Upon returning, your home should look like nothing ever happened. 

Check with your broker, but often it’s unnecessary to take out additional insurance unless you have specialist art that needs to be handled in a particular way.

Having a construction company that really understands the insurance claims process and how to handle the various components of the claim will make this run smoothly – you shouldn’t have to lift a finger.

We have established relationships with the most reputable moving companies in NYC and will oversee this process for you from start to finish, including:

  • Full photographic and written inventory to make sure everything is put back exactly to the last detail
  • Specialist art and piano handling
  • Humidity and temperature-controlled storage
  • Delivering necessary items to your new accommodation or other locations.

Your insurance company is a large corporation that makes money by charging more in premiums than it pays out in claims. It has a very rigid structure regarding how those claims are processed, what the values are, what your policy covers.

So, they have a team of people who act in their interests. They have adjusters who come out and assess the claim. They then have construction consultants who come out and evaluate the claim and put pricing together.

On your team, your general contractor is paid to rebuild the apartment. A good general contractor will have a team in place that will help you understand the insurance process and make your claim run smoothly.

You may have a public adjuster who is paid based on the size of the claim and advocates for you. They become the primary contact for your insurance company.

West Village GC will help you negotiate the right amount for your claim. Insurance companies base claims on national averages. These numbers are generally not in line with NYC construction costs. We can help you negotiate this and guide you through the process.

Insurance companies make money by charging premiums, not by paying claims. There is very little public accountability if insurance companies are not acting swiftly and effectively.

Individual brokers may or may not have practical knowledge of the claims process – they are trained in the laws and rules around selling insurance, not the complexities of reconstruction. A good brokerage firm will have an expert in this field who will be a valuable ally during the claims process.

Construction companies make money doing construction work in the shortest possible time frame. We are publicly rated on sites like Google, Yelp, and Houzz by our work quality and communication. We deal with insurance companies daily. Therefore we’re perfectly placed to guide you through the insurance process. We know how to apply pressure on insurance companies to settle your claim to its fullest extent and in YOUR interests.